Refund Policy
Effective Date: July 12, 2026
At TERRAOPS LLC, customer satisfaction is important to us. We are committed to providing professional, transparent, and reliable technical support services. This Refund Policy explains the circumstances under which refunds may be requested, how refund requests are reviewed, and how approved refunds are processed.
By purchasing or using our services, you acknowledge that you have read and agree to this Refund Policy.
1. Our Commitment
We strive to deliver quality technical support and customer service. While we make every reasonable effort to resolve your technical issues, certain problems may be beyond our control due to factors such as hardware failure, software limitations, third-party products, internet connectivity, or system configuration.
For this reason, refunds are evaluated fairly on a case-by-case basis.
2. Refund Eligibility
You may request a refund within 30 calendar days from the date of your purchase.
A refund request may be considered if:
The purchased service was not delivered.
A duplicate payment was processed.
You were charged incorrectly.
We determine that we are unable to provide the purchased service.
A refund is otherwise approved after reviewing your request.
Each request is carefully reviewed by our support team before a final decision is made.
3. Situations Where Refunds May Not Be Available
Refunds may not be granted under circumstances including, but not limited to:
The requested service has already been successfully completed.
The issue results from third-party software, hardware, or services outside our control.
The customer refuses or fails to provide the information necessary to complete the requested service.
The customer changes their mind after the service has been substantially performed.
The technical issue cannot be resolved due to limitations beyond our reasonable control.
The customer violates our Terms & Conditions.
Nothing in this section limits any rights you may have under applicable law.
4. Service Cancellation
If you wish to cancel a scheduled service, please contact us as soon as possible.
Cancellation requests received before work has begun may be eligible for a full refund.
If our technicians have already started providing the requested service, any refund will be assessed based on the amount of work completed.
5. How to Request a Refund
To request a refund, please contact our customer support team and provide:
Your full name
Order or invoice number (if available)
Date of purchase
Contact information
A brief explanation of the reason for your refund request
Providing complete information helps us review your request more quickly.
6. Refund Review Process
Once we receive your request:
We will acknowledge receipt of your request.
Our team will review the details of your purchase and the services provided.
We may contact you if additional information is required.
You will be notified of our decision as soon as reasonably possible.
Each request is evaluated individually to ensure a fair and transparent review.
7. Refund Processing
If your refund request is approved:
Refunds will be issued using the original payment method whenever possible.
Processing times generally range from 3 to 10 business days, depending on your financial institution or payment provider.
Processing times may vary based on your card issuer or payment platform.
Any applicable fees charged by third-party payment processors may be subject to their own policies.
8. Technical Support Services
Our technicians perform services using reasonable care, professional judgment, and industry-standard practices.
Although we work diligently to resolve technical issues, we cannot guarantee that every issue can be diagnosed or resolved due to factors beyond our control.
Estimated completion times are provided for convenience only and should not be interpreted as guaranteed deadlines.
9. Customer Responsibilities
Before requesting technical support, customers are encouraged to:
Back up all important files and data.
Ensure they are authorized to request support for the relevant device or account.
Provide accurate information regarding the technical issue.
Cooperate with our technicians during the troubleshooting process.
Failure to maintain appropriate backups may increase the risk of data loss during troubleshooting.
10. Data Protection
While performing technical support, our technicians may require temporary access to your device or system.
We handle customer information responsibly and only use information necessary to provide the requested services.
For additional information regarding the collection and protection of personal information, please refer to our Privacy Policy.
11. Service Satisfaction
Customer satisfaction remains one of our highest priorities.
If you experience any concerns regarding the service you received, we encourage you to contact us before requesting a refund. In many situations, our support team can review the issue and work toward an appropriate resolution.
12. Changes to This Refund Policy
TERRAOPS LLC reserves the right to modify this Refund Policy at any time.
Any updates will become effective immediately upon publication on this website. Continued use of our services following the publication of any changes constitutes acceptance of the updated Refund Policy.
13. Contact Us
If you have any questions regarding this Refund Policy or wish to request a refund, please contact us.
TERRAOPS LLC
228 Gordon Ave
Romeoville, IL 60446
United States
Email: contact@terraopsllc.com
Our team will make reasonable efforts to review and respond to refund-related inquiries in a timely manner.